Biography
Designer and policy practitioner bridging design thinking and public innovation.
Joining PIF…
After a decade-long career in big tech, I realized I wanted to move beyond the screen and focus on the systems behind the services. I went back to school for policy to better understand how to evaluate complex tradeoffs and set the right incentives for diverse groups. It was a class on digital governance and public innovation that really clicked for me, and from then on I became interested with the idea of making public services work better for everyday citizens.
PIF is the perfect marriage of my background as a designer and my new path as a policy practitioner. My goal is to bridge the gap between “design thinking” and traditional policy, using it as a catalyst for a government that is as responsive, resilient, and user-friendly as possible.
To work on…
Building out human-centered design, data analytics, customer research, and customer experience (CX) capabilities and culture transforming and modernizing services geared towards the safety and security of Americans traveling and living overseas.
Department of State, Consular Affairs - Overseas Citizens Services
